
Executive
Briefing
Economic
& Consumer Insights for Marketing Executives
BIGresearch's
Consumer Intentions & Actions Survey monitors over 8,000 consumers each
month
providing unique insights & identifying opportunities in a
fragmented and transitory marketplace
April
2009
(Respondents surveyed 3/31 - 4/7/09)
Talking
Points:
§
Consumer confidence on the rise!
§
Practicality,
needs over wants still in focus
§
Consumers
forecast improved U.S. employment outlook
§
Financial
prudence still the name of the game
§
Drivers
anticipate rising fuel costs
§
What’s
driving Macy’s shoppers to the Women’s department?
§
Walmart
leads Payless again in Shoes
§
90
Day Outlook improves from March, still down from ‘08
§
What
Hot? Lending a helping hand…
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Economy
Perhaps it was the
favorable reception the President and First Lady received across the pond, the
DJI flirting with 8K, the slight uptick in the housing market for February, or
just plain spring fever, but consumer confidence has risen in April…26.0%
now indicate they are confident/very confident in chances for a strong economy,
increasing from March’s 19.5% and besting sentiment in April ’08
(23.0%).
Consumers’ concerns
for political/national security issues are flat in April as all remains
relatively stable on the homefront…23.4% say they continue to worry, down only slightly from
March (23.8%), but still a one point increase from a year ago
(22.3%).
Improved confidence
won’t necessarily translate into increased consumer spending…in April,
51.6% continue the practical and realistic mantra when it comes to purchasing,
down a point from last month (52.7%), but still rising from April ’08
(45.4%). Additionally, almost half (47.5%) insist
they’re more budget-conscious, up more than four points from a year ago
(43.2%).
Further proof that
consumers aren’t ready to revive past spending habits…three in five (59.5%) say they are still focused on
needs over wants, rising from 58.1% in March and 53.6% in April
’08.
Personal/Financial
Although
unemployment rose in March, increasingly confident consumers are holding out
hope for improvement over the next six months… although
more than half (51.9%) contend layoff levels will rise, this figure fell more than
six points from the previous month (58.2%). One-third (34.5%) predict layoff levels
will remain the same (v. 30.8% in March), while 13.7% are holding out for a
decrease, up from 11.0% last month.
Concerns with becoming laid off are also moving downward…8.1% fear the
pink slip in April, compared to the 9.0% who felt the same last
month.
While consumers
are predicting a silver lining economically, they are remaining realistic with
their finances over the next three months…decreasing overall spending
is the top financial priority for April (among 36.4%, rising from 33.6% in
March), while paying down debt is a close second with 35.6% (down slightly from
36.1% last month). Additionally,
more than a quarter plan to increase savings (28.2%) and/or pay with cash more
often (25.2%). With
mortgage rates reaching record lows, refinancing homes is also becoming more
popular…6.0% plan to refinance in the next three months, almost double the
amount from a year ago (3.2%).
Recent gains on
Wall Street appear to have tempted an increasing number of investors to try
their luck in the stock market…in April, 43.7% of investors say they
would definitely/probably invest in the stock market, rising six points from
March (37.8%). More than one in ten (11.4%) investors plan
to buy stocks in the next three months, up from 9.1% in March…those planning to
sell remain relatively stable from last month (3.6%) at
3.9%.
With national
average gas prices continuing to float in the relatively wallet-friendly $2/gal
range (source: AAA), fewer consumers (“only” 74.0%) contend their
spending is impacted by prices at the pump compared to one year ago
(82.2%). However, among those affected, reducing dining out (36.7%), decreasing
vacation/travel (34.9%), and trimming the clothing budget (33.0%) continue to be
key areas for spending cutbacks.
With the summer
driving season on the horizon, the majority of consumers (61.3%)
realistically expect pump prices to increase through Mother’s Day (May
10)…one-third (35.4%) expect prices to remain the same, while only 3.2% are
hoping for a decline. Consumers predict
an average price of $2.45/gal on Mom’s Day, slightly higher than the $2.39/gal
anticipated at Tax Time.
Retail
While department
stores (29.1%) trump discounters (21.3%) and specialty shops (14.0%) for the
type of stores shopped most often for Women’s Clothing, specifically speaking,
one big discounter continues to lead the pack…more than one in ten (12.3%)
continue to shop Walmart. Kohl’s is a close second place contender (9.4%), while
JC Penney (6.8%), Macy’s (6.3%), and Target (2.5%) round out the Top
5.
While price
(59.1%), selection (48.6%), quality (37.1%), and location (37.0%) are the top
reasons overall to shop a particular store most often for Women’s
Apparel, this reasoning can differ depending on who you talk to…while
Walmart and Target shoppers are fiercely tied to price, those shopping Macy’s,
JC Penney, and Kohl’s put a greater emphasis on quality and selection than
discount shoppers:

JC Penney is
actively striving to update its Women’s section with designer labels from the
likes of Ralph Lauren, Nicole Miller, and Charlotte Ronson, but have
the department store’s efforts been rewarded? According to this month’s Consumer
Migration Index (CMI), which tracks those who have immigrated to a store (new
customers within the past year) against those who have emigrated (left within
the past year) and where a positive rating spells net growth to a retailer, JC
Penney is making [small] strides among Women’s shoppers with a +0.6 CMI…top
competitor Walmart (CMI: +0.8) has netted slightly more new
customers:

No
surprise here among frugal consumers…
Women’s Clothing customers of one year or less named high prices (19.1%) as the
top reason to leave their former apparel store. Unavailable sizes
(12.3%), poor selection (11.9%), inconvenient location (9.3%), and lack of
newest fashions (5.4%) also contributed to their migration.
Walmart
maintains a wider margin over competitors over in the Men’s
section…the big discounter leads here with 14.4% shopping most
often, while Kohl’s (8.6%), JC Penney (7.8%), Macy’s (4.7%), and Sears (3.0%)
complete the Top 5.
Three
times a charm for Walmart in Shoes this month as the discounter (with 10.8% consumer share) leads rival
Payless (9.5%) for the third month in a row…Kohl’s (5.2%), DSW (3.1%), and JC
Penney (3.0%) follow.
With
former #3 Circuit City out of the picture in Electronics, which retailers are
stepping up in the Top 5 in April? While Best Buy (30.3%) and Walmart
(18.8%) continue to lead dominate with nearly the majority of consumers,
Target (2.3%), Sears (2.2%), and Amazon (1.8%) take smaller bytes out of this
category.
Its
ELDP edge appears to help Walmart court favor over big boxes in Sporting
Goods…in April, Walmart (with 12.7% share) maintains a three
point lead over second place Dick’s (9.5%), while reserve players Sports
Authority (3.7%), Academy (2.4%), and Big 5 (2.0%) follow.
However
when it comes to Home Improvement, it’s the big boxes who hammer the
competition…almost half of shoppers head to Home Depot (26.7%) or
Lowe’s (22.8%) for their Hardware needs, while Walmart (6.0%), Menards (3.2%),
and ACE Hardware (2.6%) continue to trail.
In April, Walmart
continues to lead – nationally – with 16.6% shopping there most often for
Groceries over
Kroger (6.3%), Publix (3.5%), Safeway (2.7%), and Meijer (2.4%), but is it the
same story when we take at look by region?
Walmart still dominates in the South and Midwest, but Shoprite, Stop ‘n
Shop, and Safeway prove their regional might:

With
almost quadruple the share of its
nearest competitor, it's likely safe to say that Walmart has the long-term
lock on the Health & Beauty Care category…with 29.7% shopping there most
often, Walmart leads Walgreens (8.0%), CVS (7.6%), Target (5.7%), and Rite Aid
(2.8%).
Druggists,
though, have cornered the market for Prescription Drugs…Walgreens
and CVS lead this category with 15.4% and 13.2% share, respectively, while
Walmart is a not-too-distant third (10.3%). Rite Aid (4.9%) and
Target (2.1%) complete the Top 5.
While
Walmart is the overall #3 in Rx Drugs,
the discounter is gaining strength among its core consumer base (those earning
<$50K), according to the latest Retail Ratings Report for Prescription
Drugs. Meanwhile, Walgreens
appears to be weakening with this group…click here for the BIG Insights: www.bigresearch.com/big-cias-rrr-mar09-rx.pdf
To
learn more about the Retail Ratings Reports (available for 12 major categories),
call 1-800-800-4462 or visit us on the web at www.BIGresearch.com.
Future
Purchases
Increasing
confidence seems to have buoyed consumers’ willingness to spend over the next 90
days, according to the BIGresearch Diffusion Index (those who say
they’ll spend less subtracted from those who will spend more). With the exception of Electronics, all
categories are up compared to March; however – with a nod to our troubled times
– the 90 Day Outlook continues to decline from one year ago:
Retail Merchandise
Categories - 90 Day Outlook
(Apr-09
compared to Mar-09 and Apr-08)

Rising confidence
and tax [refund] season don’t appear to have spurred planned spending on most
high dollar durables, as six month purchase intentions are down from April
’08 for several categories: computer, furniture, jewelry/watch, stereo equipment,
and TV…appliances, home improvements, RV/boat, DVD/VCR, and digital camera
are flat. A bright spot: 16.5% plan to spend on vacation travel, rising from 15.8%
in March and from 15.9% one year ago.
One in ten
consumers (10.4%) plans to purchase an auto in the next six months, up
almost a point from March (9.5%) and the highest reading since April ’08
(10.9%). With gas prices tempering
in the $2/gal range, are consumers re-thinking the type of auto they’d like to
take for a spin? One year ago, cars
were being considered by majority (62.7%) ahead of less gas-friendly trucks and
SUVs…however, this month it appears the highway heavyweights are making a
comeback:

What’s
Hot…Not
Forget the trends,
the fads, and the celebrities…volunteer work is what’s hot in April
(according to 71.4%)! Consumers
also throw their support behind President Obama as well as public transit. And while “staycations” are fashionable
among the frugal, consumers would still rather book a getaway. E!’s The Soup proves popular with the under
35 crowd, while women 35+ remained loyal to the final season of ER (their male counterparts are on par
with the Masters Golf Tourney).
What’s not? While fashion
experts maintain it’s the IT color of the season, most consumers fail to find
the bright side of orange.
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