Executive Briefing

Economic & Consumer Insights for Marketing Executives

BIGresearch's Consumer Intentions & Actions Survey monitors over 8,000 consumers each month
providing unique insights & identifying opportunities in a fragmented and transitory marketplace


April 2009 (Respondents surveyed 3/31 - 4/7/09)

Talking Points:

§  Consumer confidence on the rise!

§  Practicality, needs over wants still in focus

§  Consumers forecast improved U.S. employment outlook

§  Financial prudence still the name of the game

§  Drivers anticipate rising fuel costs

§  What’s driving Macy’s shoppers to the Women’s department?

§  Walmart leads Payless again in Shoes

§  90 Day Outlook improves from March, still down from ‘08

§  What Hot? Lending a helping hand…


Notice: The video briefing is also now available on Blip.TV and YouTube!



Economy


Perhaps it was the favorable reception the President and First Lady received across the pond, the DJI flirting with 8K, the slight uptick in the housing market for February, or just plain spring fever, but consumer confidence has risen in April…26.0% now indicate they are confident/very confident in chances for a strong economy, increasing from March’s 19.5% and besting sentiment in April ’08 (23.0%).

Consumers’ concerns for political/national security issues are flat in April as all remains relatively stable on the homefront…23.4% say they continue to worry, down only slightly from March (23.8%), but still a one point increase from a year ago (22.3%).

Improved confidence won’t necessarily translate into increased consumer spending…in April, 51.6% continue the practical and realistic mantra when it comes to purchasing, down a point from last month (52.7%), but still rising from April ’08 (45.4%).  Additionally, almost half (47.5%) insist they’re more budget-conscious, up more than four points from a year ago (43.2%).

Further proof that consumers aren’t ready to revive past spending habits…three in five (59.5%) say they are still focused on needs over wants, rising from 58.1% in March and 53.6% in April ’08.

 


Personal/Financial


Although unemployment rose in March, increasingly confident consumers are holding out hope for improvement over the next six months… although more than half (51.9%) contend layoff levels will rise, this figure fell more than six points from the previous month (58.2%).  One-third (34.5%) predict layoff levels will remain the same (v. 30.8% in March), while 13.7% are holding out for a decrease, up from 11.0% last month.  Concerns with becoming laid off are also moving downward…8.1% fear the pink slip in April, compared to the 9.0% who felt the same last month.

While consumers are predicting a silver lining economically, they are remaining realistic with their finances over the next three months…decreasing overall spending is the top financial priority for April (among 36.4%, rising from 33.6% in March), while paying down debt is a close second with 35.6% (down slightly from 36.1% last month).  Additionally, more than a quarter plan to increase savings (28.2%) and/or pay with cash more often (25.2%).  With mortgage rates reaching record lows, refinancing homes is also becoming more popular…6.0% plan to refinance in the next three months, almost double the amount from a year ago (3.2%).

Recent gains on Wall Street appear to have tempted an increasing number of investors to try their luck in the stock market…in April, 43.7% of investors say they would definitely/probably invest in the stock market, rising six points from March (37.8%).  More than one in ten (11.4%) investors plan to buy stocks in the next three months, up from 9.1% in March…those planning to sell remain relatively stable from last month (3.6%) at 3.9%.

With national average gas prices continuing to float in the relatively wallet-friendly $2/gal range (source: AAA), fewer consumers (“only” 74.0%) contend their spending is impacted by prices at the pump compared to one year ago (82.2%).  However, among those affected, reducing dining out (36.7%), decreasing vacation/travel (34.9%), and trimming the clothing budget (33.0%) continue to be key areas for spending cutbacks.

With the summer driving season on the horizon, the majority of consumers (61.3%) realistically expect pump prices to increase through Mother’s Day (May 10)…one-third (35.4%) expect prices to remain the same, while only 3.2% are hoping for a decline.  Consumers predict an average price of $2.45/gal on Mom’s Day, slightly higher than the $2.39/gal anticipated at Tax Time.

 


Retail


While department stores (29.1%) trump discounters (21.3%) and specialty shops (14.0%) for the type of stores shopped most often for Women’s Clothing, specifically speaking, one big discounter continues to lead the pack…more than one in ten (12.3%) continue to shop Walmart. Kohl’s is a close second place contender (9.4%), while JC Penney (6.8%), Macy’s (6.3%), and Target (2.5%) round out the Top 5.

While price (59.1%), selection (48.6%), quality (37.1%), and location (37.0%) are the top reasons overall to shop a particular store most often for Women’s Apparel, this reasoning can differ depending on who you talk to…while Walmart and Target shoppers are fiercely tied to price, those shopping Macy’s, JC Penney, and Kohl’s put a greater emphasis on quality and selection than discount shoppers:

JC Penney is actively striving to update its Women’s section with designer labels from the likes of Ralph Lauren, Nicole Miller, and Charlotte Ronson, but have the department store’s efforts been rewarded?  According to this month’s Consumer Migration Index (CMI), which tracks those who have immigrated to a store (new customers within the past year) against those who have emigrated (left within the past year) and where a positive rating spells net growth to a retailer, JC Penney is making [small] strides among Women’s shoppers with a +0.6 CMI…top competitor Walmart (CMI: +0.8) has netted slightly more new customers:

No surprise here among frugal consumers… Women’s Clothing customers of one year or less named high prices (19.1%) as the top reason to leave their former apparel store.  Unavailable sizes (12.3%), poor selection (11.9%), inconvenient location (9.3%), and lack of newest fashions (5.4%) also contributed to their migration.

Walmart maintains a wider margin over competitors over in the Men’s section…the big discounter leads here with 14.4% shopping most often, while Kohl’s (8.6%), JC Penney (7.8%), Macy’s (4.7%), and Sears (3.0%) complete the Top 5.

Three times a charm for Walmart in Shoes this month as the discounter (with 10.8% consumer share) leads rival Payless (9.5%) for the third month in a row…Kohl’s (5.2%), DSW (3.1%), and JC Penney (3.0%) follow.

With former #3 Circuit City out of the picture in Electronics, which retailers are stepping up in the Top 5 in April?  While Best Buy (30.3%) and Walmart (18.8%) continue to lead dominate with nearly the majority of consumers, Target (2.3%), Sears (2.2%), and Amazon (1.8%) take smaller bytes out of this category.

Its ELDP edge appears to help Walmart court favor over big boxes in Sporting Goods…in April, Walmart (with 12.7% share) maintains a three point lead over second place Dick’s (9.5%), while reserve players Sports Authority (3.7%), Academy (2.4%), and Big 5 (2.0%) follow.

However when it comes to Home Improvement, it’s the big boxes who hammer the competition…almost half of shoppers head to Home Depot (26.7%) or Lowe’s (22.8%) for their Hardware needs, while Walmart (6.0%), Menards (3.2%), and ACE Hardware (2.6%) continue to trail.

In April, Walmart continues to lead – nationally – with 16.6% shopping there most often for Groceries  over Kroger (6.3%), Publix (3.5%), Safeway (2.7%), and Meijer (2.4%), but is it the same story when we take at look by region?  Walmart still dominates in the South and Midwest, but Shoprite, Stop ‘n Shop, and Safeway prove their regional might:


With almost quadruple the share of its nearest competitor, it's likely safe to say that Walmart has the long-term lock on the Health & Beauty Care category…with 29.7% shopping there most often, Walmart leads Walgreens (8.0%), CVS (7.6%), Target (5.7%), and Rite Aid (2.8%).

Druggists, though, have cornered the market for Prescription Drugs…Walgreens and CVS lead this category with 15.4% and 13.2% share, respectively, while Walmart is a not-too-distant third (10.3%).  Rite Aid (4.9%) and Target (2.1%) complete the Top 5.

While Walmart is the overall #3 in Rx Drugs, the discounter is gaining strength among its core consumer base (those earning <$50K), according to the latest Retail Ratings Report for Prescription Drugs.  Meanwhile, Walgreens appears to be weakening with this group…click here for the BIG Insights: www.bigresearch.com/big-cias-rrr-mar09-rx.pdf 

To learn more about the Retail Ratings Reports (available for 12 major categories), call 1-800-800-4462 or visit us on the web at www.BIGresearch.com.



Future Purchases


Increasing confidence seems to have buoyed consumers’ willingness to spend over the next 90 days, according to the BIGresearch Diffusion Index (those who say they’ll spend less subtracted from those who will spend more).  With the exception of Electronics, all categories are up compared to March; however – with a nod to our troubled times – the 90 Day Outlook continues to decline from one year ago:

Retail Merchandise Categories - 90 Day Outlook

(Apr-09 compared to Mar-09 and Apr-08)

Rising confidence and tax [refund] season don’t appear to have spurred planned spending on most high dollar durables, as six month purchase intentions are down from April ’08 for several categories: computer, furniture, jewelry/watch, stereo equipment, and TV…appliances, home improvements, RV/boat, DVD/VCR, and digital camera are flat.  A bright spot: 16.5% plan to spend on vacation travel, rising from 15.8% in March and from 15.9% one year ago.

One in ten consumers (10.4%) plans to purchase an auto in the next six months, up almost a point from March (9.5%) and the highest reading since April ’08 (10.9%).  With gas prices tempering in the $2/gal range, are consumers re-thinking the type of auto they’d like to take for a spin?  One year ago, cars were being considered by majority (62.7%) ahead of less gas-friendly trucks and SUVs…however, this month it appears the highway heavyweights are making a comeback:





What’s Hot…Not


Forget the trends, the fads, and the celebrities…volunteer work is what’s hot in April (according to 71.4%)!  Consumers also throw their support behind President Obama as well as public transit.  And while “staycations” are fashionable among the frugal, consumers would still rather book a getaway.   E!’s The Soup proves popular with the under 35 crowd, while women 35+ remained loyal to the final season of ER (their male counterparts are on par with the Masters Golf Tourney).  What’s not?  While fashion experts maintain it’s the IT color of the season, most consumers fail to find the bright side of orange.

 

Sincerely,

                                                                 

 Editor

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